I have been booking.com partner for 2 years now starting with my Malaysian property and I was happy with the booking.com service until my below grievance with Booking.com UAE office . Last year October I listed my property at Dubai. Since I was unable to run it, I gave it to a company here to manage and created user to them and gave all admin rights. While everything was going smoothly recently I went to add my new property at Belgrade, Serbia and I was not able to do that because my account was changed to that entity managing my property.
I called Booking.com call centre and they informed that master account has been changed to that entity and only the Booking.com UAE office can change it. I complained that I am the one created the account and they should not have changed my account to master account of another entity and this is totally unethical. The call centre mentioned that the local office will contact me to resolve this and even after 3 calls and 2 weeks still they haven’t contacted me.They were not even willing to share the local office contact number and they said it is confidential
Does any of you have the above experience and any advise on my below burning questions so I have to reconsider how I deal with my booking.com relationship and account in future.
1} I gave only authorization to an entity to manage my accommodation not to take over my account. How did UAE local office changed my account to their master account without my authorization? What safety the account holder has with things turned back when admin access is given to somebody who is managing my apartment?
2} What value does the agreement I signed for the accommodation with booking.com holds value if this can be flipped to another entity without my authorization. I would like to take legal advice on this but would like to hear your legal opinion first
3} In Malaysia the Booking.com local office can be contacted but here they are invisible unlike expedia in UAE can be reached out to local office for partner support. Why UAE booking.com has a special authority, untouchable and cant be contacted but only have to wait for them to contact? How they are given authority to hijack my account and transfer to another entity, ignore all request from booking.com call centre to contact me even after 3 calls and 2 weeks of the complaint to call centre? What action can be take against them for creating this hassle to me?