why am I receiving automated messages from guests sent by booking.com asking for a quiet room?

as I have stopped answering these messages as just a waste of my time and guests don't understand why they are getting these message replies from me ... also I was receiving English sent messages in Russian.

whats going on ??? 



This is the partner forum so we cannot see your setup to help with this.  Message the booking.com help team using Inbox icon on Extranet.