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Messages to guests from booking.com

Has anyone else had problems causing confusion with guests 

from messages being sent to them about checking their payment ??

1 Replies
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10
BrookAve

 

Hi John,

 

No its the first i am hearing of it myself.

 

Typically the legit emails are tagged in a particular way.

 

It does not surprise me that their are fake booking messages, but only legit ones will come from the booking.com domain.

a common mistake is seeing something like this as the sender and skim reading it as valid:

 

Booking.com Notification <booking.com-notification@bookiing.com>

or <booking.com@bookiing.com>

Its a very common tactic, this is why there have been such a increase in Cyber Awareness inthe last 3 years.

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

6 months ago