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2

More Logical Guest Review System

Hello again everyone.

Just another forum thread on the booking.com review system as again, just wanting booking.com to hear the overwhelming host feedback on the review system. Unfortunately, the threads that keep being made on this topic keep falling to the bottom and despite still being active, aren't pushed to the 'top' of the forum. 

This is the review that has sparked off todays thread.

What is the point?

As you can see, it's an overall score of '6' with all additional categories being '10' which makes absolutely no sense. I certainly don't see how this is meant to inform guests who may want to stay at our property or what kind of guidance we're expected to gleam from this as hosts. The worst thing about these kind of reviews is that without comments, you can't even make a professional and courteous response. In the meantime, I'd encourage everyone to keep sending in feedback about the review system so that we can have a fairer one for everyone.

Cheers

Rodger & Tilly


11
BrookAve

 

 

Hi

 

Thats because the overall is not linked in anyway, i.e. independent

 

 

 

 

 

 

 


If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

2
Rodger MacKenz…

Hi Brook,

Thanks? We already knew that but it shouldn't be independent. Threads kept being made on the topic and keep being ignored. 

Cheers,

Rodger

11
BrookAve

 

Hi 

Agreed it shouldnt ,its daft, and its not being ignored the community staff actually collect notes on posts here and forward t othe product team meetings for feedback and potential new changes and features  , later may be implemented.

 

So despite the lack of activity from BdC on here there is always more going on than is known on here. i.e. too many negative assumptions, getting it wrong.

 

I'm not defending BdC at all, just prefer to demystfy any misinformation, that can lead to more misinfo.