We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.
You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.
How did you perform the cancellation?
If the guest message you to request it, and you opened their details page, you must:
click request cancel, then choose option 2
notification and a request confirmation message is sent to guest.
Guest must action the link in the email, if not nothing will happen .
Once they do the system will process any prepaid amount back to the original pay method.
(can be up to 10 days)
Please confirm this is what you did?
Else contact BdC support
Dedicated Partner Contact Options - Visual Guide
Reminder partner only community, has no link to BdC support, you must contact them directly.
Kind Regards
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