We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



my property is not visible and therefore not bookable. Why not?

Please let me know why my property APARTMENTS KAKI is not online???



1 Replies





Welcome to the partner forum, which is not a directly line to support nor finance teams. i.e. they do not monitor this and will never see your post.


When did you complete the Location verify to activate your registration?


Have you followed the checklist and the guides in Partner Help?


Your first steps with Booking.com : Getting your property online and bookable.


Please complete your partner profile with property link , see this guide for details:

How & Why Add your Listing to your Partner Community Profile



Kind Regards, Be Safe, Be Well




7 months ago