We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Need to eliminate my ad

How do I eliminate my ad

6 Replies

Shellyan Arroc…

I want to erase my property from booking.com How can I delete the ad of my lodging. I don't wanna be listed anymore on booking.com. thank u

1 year ago
Bandara Hotels…

You will need to contact Booking.com support team directly. In the mean time, you can close sell all room type to stop receiving any new booking.

1 year ago

Hello Shellyan Arrocha González! Thank you for your post. 

There is an "Opportunities" button in the extranet. There you will find several programs like Genius, Preferred Partner, Visibility Booster which can help you to promote your property. So, please, look through them and if you still have questions, just write a comment here. 

Take care!

1 year ago
Villa Fortaleza 1

hello Sergei, I couldn't find any erase botton at the opportunities area... could you add more directions? thanks

10 months ago