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7

New format is buggy

I know it's new but this format is very buggy.

e.g.

1) Cannot scroll vertically when composing a post or expand the box.

2) Something I hoped would be fixed with the changes:- going back a page defaults to featured posts, nooooooooo, back page should be exactly that, go back to where you were before.

3) Where is the mobile version now and has the posting box been fixed as suggested by many.

4) I'm receiving "reply" notifications for my own post.

 

+1
13 Replies

5
Brooke

Thank you so much for making the time to give us this feedback.

We will report it to the team right away and see what we can do to improve this as soon as possible.

Thanks again,

-Brooke 

5 months ago
1
Adrian

Hello!

 

One more thing please: can we attach a PDF document when we message a guest. At the moment we can only attach a picture file.

This is helpful, as I've created a property brochure which I sent out to every guest before their arrival. At the moment I'm doing it via Email, but it means having to copy & paste their email address and when they receive it the email is full of unnecessary text.

Doing it via the standard message window inside the Extranet would be a lot easier!

 

Many thanks!

 

Adrian

+1
5 months ago
7
fluff

Just to add....

 

5) receiving 2 email notifications for every non-mine post in a thread that I have posted in.

6) Is this the only forum in the universe without a basic set of emoticons, these are very useful to clarify the intention of the written post.

+1
5 months ago
7
fluff

7) Forum is VERY slow refresh, comments made do not appear in the headings of "Recent" OWHY for several hours. This really stifles any conversation.

8) Both PC and mobile versions still have boxes that don't fit the screen or are incomplete, a little nit-picky granted but still detracts from usability. 

Generally this new format is also far less intuitive to navigate (the mobile version is worse), having to do double or triple the work to move around, not good and I'm finding it rather unfriendly to use. If others are experiencing the same as me it would explain the huge downturn in activity here.

Point 1 now fixed, thank you..

5 months ago
7
fluff

Small example of point "8"...

 

Bugs

+1
5 months ago
5
Brooke

Thank you so much for continuing to make the time to give us your feedback. We have escalated these issues to our team and they are working on them. 

5 months ago
7
fluff

Anuvva bug innit!!!

I have received the a couple of emails for new post alerts that lead to a thread with no new posts. I didn't capture the info so wasn't sure if maybe I was mistaken.

However, here is a documented one, new post alert received just a little while ago but he last post on the thread (yes, the link has gone to the correct thread) is my own from a month previous.

 

email received

 

 

Thread in question....

 

 

no new post

4 months ago
7
fluff

Example of Point 7 (slow refresh under headings)

 

 

 

Actual thread;

Slow refresh

 

"Recent" heading...

 

slow refresh 2

4 months ago
6
Ilaria - Commu…

Hi fluff  ,

"I'm receiving "reply" notifications for my own post" has been fixed. Can you let us know if the rest of the reported issues are still occurring? 

Thanks for making the time to give us your feedback. 

4 months ago
7
fluff

Hi Ilaria,

I don't know yet but I just received 3 notifications for your 1 post!

 

4 months ago
7
fluff

@Ilaria

I just received two more notifications for new posts in this thread but no new posts. 

In fact the link in the email sent me to a blank Italian page, when hitting language change it then brought me here.

"You’ve been mentioned by someone in their post in the Partner Community!

Click the link below to see what they had to say: https://partner.booking.com/it/node/8221

Thanks, Your Partner Community Team"

I also still receive alerts for my own posts so no, not fixed.

3 months ago
7
fluff

.....and 5, yes FIVE more notifications for this thread.....system has gone nuts (one with a Spanish link this time!)

Please fix it or I will have to block forum notifications.

3 months ago