New guest scoring system
The new guest scoring system defies all logic of basic mathematics. We have had reviews under this new system with all 6 categories over 9 and ended up with a overall score of 7.5! It just makes no sense at all. Past guest review scores are very important to a motels future guest bookings. All this new system is doing is giving a false overall score. If guest scores are not calculated fairly and accurately, what is the point of having them at all?