We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



New property extranet account was suspension?

I'm just buy new hotel but problem is extranet was suspension and the reason is fake review. What should i doo know?

1 Replies


The question is what kind of review is considered as a fake review? Reviews can be written only from the guests that actually booked and stayed at your property. 


A fake review could be considered for example if you booked your own place with intent to give yourself a positive score/review. 


Maybe positive reviews that were published and then those bookings were marked as no-show (waiving the penalty fees). 


I remember a case where I marked a no-show and guest was uble to score us 1 (because we didn't issue a refund). If guest would score us a 10 although it was a no-show, this could be a problem from the point of legitimacy of the review. 


For encoruaging your guests to write a review should be not a wrongdoing. 

6 days ago