New review rating system

I find that the new rating system for reviews is much worse that the previous version.

It seems very easy for the overall rating to drop (say if I get an 8) but very hard to go back up again. When I get a 10 nothing changes, but as soon as I receive an 8, (which is low for us ) we immediately drop a point in our overall rating. The last couple gave us an 8 even though they rated 10's for everything except one 7.5 for location whereas  The previous couple gave us the same - all 10's except for facilities 7.5 but their overall rating was 10 ?!!  It is very disheartening.

What is the opinion of other hosts?

Ilse Garden Chair

So if it has not been positively received will they revert it? I have not had good experiences with Booking.com either as a traveller or a host. Customer Service is appalling but perhaps it is just the French office as the French have no concept of customer service whatsoever!




At this point I see it as being extremely unlikely.


Of course thats not to say in another 6-12 months they decided to revamp it again.


Yes different team locations and culture tend to be different, in general when it comes to remote support.


Kind Regards