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No feedback from Booking for three months

We have posted our apartment over three months ago and will not be unlocked because the address can not be verified by! - A code we have not received via mail after three Auffoderungen!  - We have resubmitted the address several times - We have submitted the replacement address from our office - We have tried to submit the requested pictures of the street as well as house with house number, which is not possible in the meantime!  WHAT do we have to do that after THREE months the apartment is unlocked?

Translated with (free version)




contact partner support and ask for video method.



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Hans Damen

As this is a real and very persistent subject, if you look at all the messages on this board. Therefore real help should be provided, by BDC, instead of generic referrals to contact Partner Services.