We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



no show reservations & cancelling reservation


we have a problem with no show or false reservations (often with invalide credit cards)

We would like to have somebody to talk with,

to find a durable solution to fix this improving kind of problem.


Thank you for your answer.


Lodje Douala

2 Replies




Simply sign up for Payments By Booking to eliminate and enable prepaid under policies.


Solutions up top have more info.



Kind regards 

18 days ago
House of the S…

Hi, I have the same.

It is horrible that we partners cannot cancel bookings even when we feel it's obvious that they are fraud.

I had such a hunch the other day, a foul booking. Then got second thoughts and let the people get info on checking in. The card did come through. But now, I've got a phonecall stating the card is stolen and on goes the rollercoaster. I could have saved myself all this hassle if I could just cancel the bookings. 

Now I have criminals in my apartment and can't do anything about it!

1 hour ago