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Occupancy Discount

Hi Everyone.  I responded to a suggestion by Booking.com to help increase my bookings by activating an Occupancy Discount for 1 and two persons.  I am able to sleep a maximum of 4 adults and 1 child (3-12 yrs) for a supplement of £10 per night.  When I have a full occupancy booking, which is most bookings, and for 1 night stays majority of the times, I have a lot of laundry to wash, 6 towels, bedding for a king bed, 2 singles & a pull-out bed, as well as a longer clean as more bodies means more dirt.  So, to have a booking for just two guests, would mean three towels and the bedding just for a king bed, so a lot less work, time and costs to me, so to offer a discount to this type of booking is great for the guest and I still get a pay-out worth my while.  This is not the case.  Having activated this discount, I received a booking within 48 hours, great I thought but when I looked further to find that it was for 2 adults and 2 children under the age of 12 years, I rang the helpline to question how this payment was calculated because it should have been for a normal rate not discounted.  I have been informed that children are not classed as paying guests!  Therefore, the booking was correct, as it was for two adults.  So the booking was given the occupancy discount for two guests staying at 10%, yet 4 were coming and using the three beds, so no less cleaning or work!!  How can this be correct, two guests means two guests!  So in theory, I could get a booking for 1 adult guest with 4 children under the age of 12 years and they would still get the single person occupancy discount!  How is this correct???


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M Adamopoulou

Hi! Shoshana,

The occupancy with children is a little bit difficult...

You have to set your policies right.  I had similar problems...I called my local booking.com office and support team helped me set it right.

Wish you all the best.