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Only 1 Room Left

I couldn't understand why I was getting so few bookings suddenly from Booking.com. Then a couple arrived and said that they really wanted a double  but were told I had only a twin left, I put them in a vacant double. I checked with other owners and found they were having the same problem. I spoke to a Booking.com employee and it seems that you now have to repeat all the information in the exranet that you have with your Channel Manager or they will only list one room. So owner/managers if you want more bookings check your reservations calendar, you might get a nasty surprise. Denise Ramage

2 Replies

8
Barry Reilly

 

 

Hi Denise

 

Yes some C.M. provider only deal with basic API functions so not all the details or features of each platform can be directly controlled by the external 3rd party CM platform.

 

Which is why when it is being setup the IT guy or person doing so should sit down with the owner to do a walk through of each primary OTA channel website to make sure nothing it missing or incomplete.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

5 days ago
9
M Adamopoulou

Denise, thanks for informing us.

Have a nice day...

5 days ago