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open my property for guest booking

hello hi

i received call from guest and guest were complained that i am trying to booked the room on booking.com, but showing this property is closed on our site. he send me the  screenshot .my property is not open for guest reservation. this screenshot send me one of our guest . he want to book room but booking.com showing my property closed.kindly open my property live & bookable.

kindly open my property for guest reservation. 

            

+1
2 Replies
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Sharonpowney

You have posted this on the partner forum so we are unable to see your setup or know why this has happened.  Have you checked your Calendar to ensure rooms are available.  Contact booking.com help team using Inbox icon on Extranet or search on Help for 'contact' to find your local phone number

1 month ago
B.
Sergei - Commu…

Hey Kumail's Continental Hotel! Welcome to the Partner Community, and thanks for your question. From what I can see, your property is online and bookable. And I also checked if I can book it for the nearest dates, and it works fine. Are there any other questions you have? 

1 month ago