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Opening a closed property

My property was closed online due to billing problems. 


I am now being told to go online and open the property, but I cannot find any buttons or portals to do so. 


Am I missing an easy fix?

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BrookAve 1 year ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.




Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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Account Adviso… 1 year ago

Hi Dan Marshal,


If your property is able to reopen, you should see a blue button under the Home tab called 'Open your property'. If you don't see that, please reach out to your local partner support via the Extranet Inbox as they may need to enable this feature for you (sometimes it gets missed in the reopening process!).


Kind regards,

Shirley E.