Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Opening a closed property

My property was closed online due to billing problems. 


I am now being told to go online and open the property, but I cannot find any buttons or portals to do so. 


Am I missing an easy fix?




Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.




Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Account Adviso…

Hi Dan Marshal,


If your property is able to reopen, you should see a blue button under the Home tab called 'Open your property'. If you don't see that, please reach out to your local partner support via the Extranet Inbox as they may need to enable this feature for you (sometimes it gets missed in the reopening process!).


Kind regards,

Shirley E.