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Hi , 

I have overbooking in mine apartament on 12th July. I had synced calendars, but somehow it did't worked out. 

I already request guest to cancel it, I tried to call him, but he was pretty strict on his answer. and we didn't find any negotions.

What else I can do?

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Sonstbbs 3 years ago

Ouch...not an ideal situation....what about the other reservation?? Do you have any neighbours/friends who run apartments that you could ask to put them into? How long is the reservation for? Try and find a solution yourself...BDC can find alternative accommodation for either guest but be warned it could be at your they could put them in a 5* if that's all they can find and you will be the one paying the difference....good luck!