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Partner Financial Assistance

I contacted the customer support today with regard to financial assistance from this company. At this time, the customer service representative has received no information or guidance from the decision makers at booking.com. She said that we will be notified directly if and when they have a plan to provide financial assistance. In my opinion, it would be reckless for them not to provide financial assistance to their partners with whom they depend on to run their business.  I personally will not continue a relationship with this company unless they step up for their partners.