Payment not received for last month
It is now 22 November, and we have still received no payout for October. On its website Booking.com claims to guarantee partners payment by 15th of the month -- but what does that word mean? Nothing, apparently to Booking.com. We have tried sending messages to the Finance department, but had no response, and the phone line is no help at all. This delay causes us serious cashflow problems that threaten our survival as a business. It's utterly disgraceful. How can we trust or continue to do business with this company?