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Petition to change review system
Hi Team,
Just another conversation on a topic that has been beaten to death under these threads
https://partner.booking.com/en-gb/help/guest-reviews/how-my-guest-review-score-generated
Despite all that's happened in the world, this is still a very important & relevant topic for many properties around the globe. Our biggest cause for concern is the overall rating being chosen by the guest rather than automatically generated from the ratings they give to the seperate elements of their stay.
Please like or comment on the thread to keep this issue front of mind for BDC. Otherwise, please remain respectful & kind to one another.
Team @ Alpine View Motel
Indeed we all agree , and some for very different reasons, and different perspectives.
But making another topic instead of just replying to the massive chain of replies is not going to achieve anything new , or indifferent to the cause.
and as you can see this is not a priority for BdC, considering its be many months since it died out in terms of replies. of course with the current climate and covid19, there are bigger issues to deal with, and priorities have changed.
Kind Regards.
*Edit, original response was a bit flippant to brook. For that, we apologise.
I fully appreciate the sentiment. The previous thread had hundreds of replies and posts from our community that showed that we weren't really happy with the change.
I'm not sure why the old thread died, probably a combination of time and other issues taking more precedence. On reflection, rather than resurrecting the old thread, we thought that a new thread would help keep the number of posts created on this topic kept in this thread rather than across all the different forums. I know you've commented on a few Brook that keep springing up.
We wanted to create a new thread in a newer "down the line" context than the former thread to keep highlighting that the community still has issues with the review system. Namely,
Most of all though, we still want a space where partners can come and talk about how this issue continues to impact their business. We've gone from an 8.4 to an 8.3 (shocking I know) but there are other partners who have seen a much more radical drop.
Hope this provides much needed clarity.
Kind regards
Thanks for re-initiating this. Fully support the suggested change.
@Ylona Acevedo https://partner.booking.com/en-gb/community/partner-feedback/reviews
Quick bump as the issue still hasn't been resolved.