We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Please make a new invoice correctly.

I have to tell you that is incorrectly on your invoice because the guests don’t stay more than you inform .

2 Replies


hi and sorry to hear about your invoicing issue. it seems like there is some kind of mistake but you will not find any resolution here as this is the partner forum for sharing tips and ideas. booking.com personnel are only here to moderate the posts and not to fix problems unless to give advice like the other partners.

I would suggest you reach out directly to the BDC customer support and give the details of the invoice, dates, amounts etc. you can contact the finance dept directly via the extranet/admin portal inbox or on the phone and you will find the telephone numbers in the footer below on this webpage (partner help > contact us).


7 months ago


Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

Contact us by sending a message via your extranet Inboxtab, or send a note under the ‘More’ tab on the Pulse app.

We’ll try our best to get back to you within 24 hours, although waiting times may vary.

Solve your query faster by using the right subject in your message.


7 months ago