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Poor Progress score versus high Traveller review score

Hello,

I am posting this in a different catagory.

I just had my first summer rentals with bdc 2019 and have been awarded a 9.9 Traveller Review award which is great.

Can some-one please explain therefore why I am notw getting emails from bdc telling me that I will be removed from the preferred partner programme if I do not improve my progress score?

Am I right in assuming that the progress score is determined by how many discounts I give or how many discount schemes I join?  I dont wish to give any discounts, bearing in mind I can only rent out for 4 months high season according to french law.  Am I being penalised for not renting out all year? 

How can I receive such an excellent award on one hand and be penalised for my actions (or lack of) on another.   And I have been through all the opportunity options, most of which do not apply to me.

Thanks for any advice,

Jane

7 Replies
50 Views

8
Aaltje B.

Hi Jane, 

Thanks for posting this question. 

It looks like you have got everything sorted very well. 

Have you looked up your question/answer  in the extranet? 

If not helpful I would contact the team of BdotCom and ask them if they can explain. 

There must be a way. 

 

Let us know of the outcome as well so we learn from it too. 

 

Have a great day, 

 

Greetings 

Aaltje B. 

7 months ago
10
M Adamopoulou

Ella, same situation also here....

I think it has to do with not having enough reservations since our property is closed for 6 months.

 

7 months ago
4
Janefryer

Yes maybe that it is.  Mine is shut too.

 

+1
7 months ago
4
Janefryer

Thank you Admin,   it is as we thought, its based on number of bookings and us taking advantage of 'opportunities', most of which are not relevant to my business which is why I have declined them, and thus obviously been penalised.

I have already written to bdc through the inbox about this and explained that under french law I cannot rent out my home for more than 120 days a year.  There is nothing whatsoever I can do about this so cannot increase bookings.  As I am choosing high season for my 120 days, it being the busiest and most lucrative, the property must remain unavailable for 8 months of the year. Thus, I will not be offering any special offers or discounts at premium booking time nor will I be offering services as its a totally self service apartment.

Why do bdc not have an understanding of this when judging their partners.?

+2
7 months ago
10
M Adamopoulou

Dear  Jane,

Our partner Michael has apartments in Aussie with excellent scores in all categories and still are getting same emails about PPP.

Now I a more confused...I thought that maybe it was due to few reservations since my property is closed for 6 months but now I do not understand....

As I said though...now my property is eligible again and I have  joined again PPP

Thanks to BDC I have amazing guests and great experiences.  Their service is excellent and support team very friendly and helpful   but some issues need more explanation so I can understand how the system works.

Wish you well.

7 months ago