We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Poor Review

Can anyone assist, poor review because they went snopping through the night and were caught

2 Replies


A cold (a day or two later when you're calm), factual response to the review (assuming it's one you are able to answer), stating facts only (no emotion) is also in order.

We have no idea what happens to the misconduct reports, maybe just an automated answer to us and to serve as a "vent"?

We've had similar when guests have persisted in smoking in our non-smoking rooms. The entire building is non-smoking which is stated clearly on the site, stated at check in and signs everywhere, yet still...

1 year ago