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1
Anish Sharma
seeking advice

Problem about guest no show and cancellation

Hi friends, i need help . In the last month i got 15 plus booking . But no guest showed on the date of check-in . I earned nothing . Can someone tell me what we can do in such situation. Even they don't pick call .

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11
BrookAve 1 year ago

 

Hi Anish

 

When  the guest does not turn up, you should immediately on day 2 by lunchtime mark it as No Show on the details page.

 

If there is no prepaid rate , and they only pay on arrival, then you might want to consider changing it to prepay, and set a cancellation policy of 1st night cost or a % of the stay rate.

 

Otherwise you get nothing and the room is wasted for those date.

 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind Regards,

Be Safe, Be Well

 

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