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Problem about guest no show and cancellation

Hi friends, i need help . In the last month i got 15 plus booking . But no guest showed on the date of check-in . I earned nothing . Can someone tell me what we can do in such situation. Even they don't pick call .

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BrookAve 1 year ago


Hi Anish


When  the guest does not turn up, you should immediately on day 2 by lunchtime mark it as No Show on the details page.


If there is no prepaid rate , and they only pay on arrival, then you might want to consider changing it to prepay, and set a cancellation policy of 1st night cost or a % of the stay rate.


Otherwise you get nothing and the room is wasted for those date.



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Kind Regards,

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