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1

problems with being doublebooked

Hi,

We have recently listed our property with you. However we have had many difficulties with it. We are also on Airbnb and have failed to sync the calendars. Even though we have blocked the unavailable dates on the booking.com, we subsequently received a booking for these dates. I have managed to contact the customer( who where very understanding, and they cancelled and told this happens to them often with booking.com!). We did also wish to set the reservations for a least two nights, which we where unable to do. 

I need my property to be taken down off booking.com. At a later date maybe these issues can be resolved but I do not wish to have  to deal with these double booking in the further. 

Awaiting your reply 

Ethel Connon

the stables, Youghal, Co. Cork,Ireland


11
BrookAve

 

it will never sync in real time. Get a channel manager to sort it out properly.

 

all these other issues are easily and quick to resolve once you ring partner support , see below.

 

start small get it all working first before you try to sync, in mean time manually block between the 2 OTAs, then invest in a Channel Manager like:

 

syncbnb

cloudbeds

nobeds

beds24

etc.

 

 

How & Why Add your Listing to your Partner Community Profile


REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox