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Problems with the rating of our guests



we got a rating from our last guests and they rated all different categories with a 10. the rating summary itself was a 8.0, why is that?

Best regards,



The review system was changed a while back and we were informed of the change.  However, it is really frustrating when this happens.  Amazed haven't altered it because all our scores will slowly go down which doesn't look good for them.