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Problems with the rating of our guests

Hi,

 

we got a rating from our last guests and they rated all different categories with a 10. the rating summary itself was a 8.0, why is that?

Best regards,

Hendrik

1 Replies
13 Views

9
Sharonpowney

The review system was changed a while back and we were informed of the change.  However, it is really frustrating when this happens.  Amazed booking.com haven't altered it because all our scores will slowly go down which doesn't look good for them.

13 days ago