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3
Andy

Property Description and Facilities

I contacted customer support as I have been getting guests ask if they need to bring towels as not shown on BC website when they book.  Simple issue except it isn't as all I ever get back from customer cough cough support is an automated message saying that once you complete property facilities & services the most important info gets transferred to your advertised property.  Does it? No!  Oh and every single box whether yes or no is ticked and saved.

Anyone else have similar issues?

7
jaybeegee

Hi! Make sure that you have ticked all the right boxes, as I had a look at my listing an can clearly see the towels and linen.

 

3
Andy

Hi jaybeegee, as I said everything has a tick in it and yet very few items appear in the listing of my rooms.  It was "room amenities" I meant not facilities however same applies as everything ticked. Have had this issue for a while now and contacted BC more than once yet same old automated replies and response times too!

My Budget room:

  • 1 large double bed 

Private bathroom Flat-screen TV

  • • DVD Player
  •  
  • • Fan
  •  
  • • Hypoallergenic
  •  
  • • Cleaning products

My Premium room which even has a kitchen/lounge yet no mention of that which is a biggy:

 

Private bathroom

  • • Tea/Coffee Maker
  •  
  • • Hairdryer
  •  
  • • Free toiletries
  •  
  • • Hypoallergenic
  •  
  • • Cleaning products
  •  
  • • Board games/puzzles
  •  
  • • Books, DVDs, or music for children

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