Property trashed, TV and Playsstation stolen, can't get hold of support. Booking.com not answering messages
Yesterday our cleaners found our property trashed by the last guests and several items stolen(including the TV, PlayStation, some framed pictures). We filed a police report and try to get in touch with booking.com from 1 pm yesterday. It is impossible to get a hold of a support agent. I tried calling from different phones, using different menus and also different languages at one point, sometimes even after more than 10 minutes, the call is always dropped.
I also reported the guests' misconduct yesterday and sent a message to support. Both with the request to contact me as soon as possible. Until now no one has contacted me. I am severely shocked by not being able to contact booking.com. We have hosted hundreds of trips in different properties and there does not seem to be a way to urgently contact booking.com. These guests might also be a threat to other hosts and I don't think anything prevents them to book another place right now.
I really don't know what to do at the moment.