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property verification

Hi have joined group but need some help with verification of apartment. I live in uk and have apartment in Tenerife. I do not receive post to the apartment so would not receive any letters. How would I go about verifying my place. Is there an office in Tenerife that I could go to with all my documents. 

Yours hopefully 


Profile picture for user i
Isle of Wight … 3 years ago

We have the same problem here with some properties on the Isle of Wight - no postal service to the properties.

You have to send a message explaining this and asking for alternative verification. If you are lucky, someone will reply, telling you to be at the property to do a video call to show them into the property so they can check the property looks like the photos you have uploaded. This of course, requires you to be at the property at the time of their choosing, and to have working WiFi.

Naturally, this is not always convenient - when they wanted us to do it, we didn't have WiFi in the properties and they were fully booked anyway through AirBnb / TripAdvisor.

So then you need to ask for another alternative. For us, it was get 10 reviews on another site like AirBnB / TripAdvisor. Then, at a time of's choice, they will phone you up and ask you to log in to your AirBnB or TripAdvisor account and change something like the title. You then change it back.

It feels like a constant battle with ..... probably because it IS a constant battle ....

Profile picture for user k
Katerinka12 3 years ago

I am waiting for "alternative verification" since February and nothing happened. Hundreds of mails, calls to local Booking office... "We forwarded your request to our verification team, they will get in touch with you" and no one called. I have been calling and calling to follow up and the answer is still the same.

So, I suggest that you advertise on Airbnb, TripAdvisor while keep knocking at the door that doesn't want to open :)