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Question of the Week: What do you want to learn or discuss next?

Hi everyone,

It’s you, our partners, who’ve been influential in growing this community to what it is today. While brainstorming ideas for future posts, we thought it would be great to hear which subjects you want to tackle next.

Do you have a particular business challenge you need advice on? Is there a specific topic you’d like to see discussed on the Partner Community? We’re all ears!

Add a comment below to leave your suggestions for our next post.

- Ilaria 

+1
16 Replies

7
Bandara Hotels…

How can we offer parity to Booking.com? When Booking.com system cannot offer the same promotion strategic with other agents.

+2
2 months ago
6
Ilaria - Commu…

Thank you for your comment, we can surely create some content around this. 

+1
2 months ago
1
Phonethip Group

Would you share best practices on how to avoid unwanted guest(s) who did the reservation and on arrival day they either:

-No show

-Changed their mind, even though they booked the non-refund but they walked away knowing that we don't have their CVC code even though we offer an upgrade as a complement

-Changed their length of stay and demanded refunds from us not from the booking.com

-Booked by Mr.A, and stayed by Mr.B who bring Ms.C

 

These are some of the small challenges that we have faced, it would be great if the platform has more option for us to report or to mark so that your part could understand what are we facing, that would be really great.

At the present moment we are not queit understand why most of the booking we receive doesn't show the customer's CVC code, and occasionally with our last two bookings we have received customers full details including the CVC code which ensure us that they really wants the room. And one of them is requesting us to provide them a full day car service which we are happy to arrange as we are feeling safe that they already paid/deposited.

 

Thank you in advance.

+4
2 months ago
6
Ilaria - Commu…

Hi Phonethip Group ,

Thanks for your valuable input, it's certainly something we can work on.

In the meantime, I'd suggest to check this post "How to deal with difficult guests", you might find some useful tips from other partners that are dealing with the same thing. 

Have a great day.

Ilaria 

+1
2 months ago
6
Isle of Wight …

Everyone who takes their own payments by credit / debit card experiences the "no show" issues and they lose money.

 

The simple solution is to use Payments by Booking.com and use a non-refundable setting. You will need to increase your prices to cover the commission. If you get a booking, the guest has paid and you are guaranteed the payment, whether the guest shows up or not.

2 months ago
1
Phonethip Group

Thank you for pointing it out,

The case that we brought up are from the non-refund cases. We met the booking.com representative at their office, they have help us to enforce the disclosure of the CVC code while they do the booking.

We are aware that due to certain data privacy protection of certain countries, the customers from those particular regions won't be seeing our rooms due to the compulsory disclosure of the CVC.

We don't mind that as long as we receive the payment and the rooms prepared are being sold.

2 months ago
7
fluff

@phonethip group

Are you aware that card details received without CVC codes can be reported as invalid.

The guest is then requested by BDC to provide new and complete details,  we usually send our own message as well.

If no update is made by the guest in 24 hours you may then cancel their booking.

2 months ago
1
Phonethip Group

We did report and the guest(s) did re-supplying the Infos but without the CVC.

Now it's fixed we are happy, it's compulsory that they provide CVC code of their card otherwise no booking/reservation.

2 months ago
6
Isle of Wight …

Please please please find out when Booking.com will fix the calendar sync. I keep getting double bookings and it's costing me a lot of money ...........

2 months ago
6
Ilaria - Commu…

Hi Isle of Wight Vacations,

Thanks for your comment, we've passed on the feedback to the relevant team. They're aware of the situation and hopefully we'll soon have an update on the status of this request. 

-Ilaria 

2 months ago
6
Isle of Wight …

I've just had Booking.com support phone me up to deny any problems and tell me that calendar sync is a manual process and calendar sync only happens 3 times a day. The same rubbish and nonsense as always.

 

I asked to speak to a manager - waste of time that was. He refused to take any details to pass on to an IT team or something. He denied any problems and said that individual problems with individual properties are not investigated - I explained that this is not a one-time problem, it happens again and again across all 3 properties I have listed on Booking.com and happens with other owners I know.

 

I have a lot more properties listed on AirBnB, TripAdvisor and HomeAway. I haven't listed them on Booking.com as well because of the endless problems with Booking.com.

 

I have 20+ years experience in web development - I have programmed highly technical systems - I have even programmed my own iCal calendar system which imports from and exports to HomeAway, AirBnB and TripAdvisor without any problems whatsoever. I know that if Booking.com is "losing" settings, if it is not checking for existing bookings, then something is wrong with the system and the developers need to see the details to find out where the problems are.

 

If support teams and managers are refusing to do anything, is there any way you can get programmers or the IT team to get in touch with me?

2 months ago
7
fluff

 Pulse does not allow messaging to BDC or even answering a BDC message. Can we have this feature please.

2 months ago
7
fluff

The price quality produced by your price-search-bots is skewed by the bots using incorrect findings.

See https://partner.booking.com/en-gb/community/tips-tricks/warning-check-your-price-performance-dashboard-major-errors

I have wasted much time checking these using exactly the same parameters as stated in the findings and the prices claimed are nearly always wrong, with my own search finding correct pricing. (ones I have found to be justified have been attended to immediately and been useful)

I also suspect the smaller differences found are purely down to exchange rate variances.

My comments within extranet, with screenshot proofs attached, have been completely ignored by the support team.

Can we have this looked at please.

+1
2 months ago
3
Maarten

For me this forum is nothing more than a way to reduce the workload for booking.com employees. Let the other partners answer questions and solve problems so we can save money by reducing the costs for the partner helpdesk.

Most of the questions in this forum should not appear her and should be answered by the booking.com helpdesk. If those questions are asked here because booking is not responding to direct questions that is really sad. If they are asked here because they cannot find the solution in the extranet the documentation of the extranet is not enough for the partners to understand the system.

So my topic of the week would be 'How to get Booking.com involved' and after that a topic on 'How Booking.com can help small business'.

2 months ago