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Racist reviews not removed by booking.com

Any experienced the refusal by booking.com to remove racist and or reviews that promote racism

1 Replies


Sorry to hear that, racism is something that drives me crazy. I had such experience with Booking, however, the comment was not about me. As usual, the guest was upset at the whole country and it's nation. I wrote to Booking and they have removed the review, with no questions asked.

Please, remember that it takes long time for them to do it. It took about 3 days to remove that comment, but I expect that now it takes about 2 weeks.

On the positive note I can say that racist comments are ONLY kind of reviews that are really being reviewed. I also noticed that many hosts would not even bother to ask Booking to remove such reviews. Maybe because if normal person will read it, it will not stop him from booking anyway. 

1 year ago