We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Rating

I rent an apartment by the day through Booking. Usually everything is fine, but sometimes you come across inadequate guests, leaving sharply negative reviews, spoiling the rating of the property. Such reviews are not true and stand out from the overall picture. Contacting Booking with a request to delete them or double-check the information does not bring results. Booking believes that all reviews have a right to life. OK. I suggest looking at a more advanced rating algorithm. It will minimize damage from inadequate appraisal of the object and form more accurate estimates. The mechanism is quite simple, but very effective.

1 Replies
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10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi

Yeah you are not the first and wont be the last to say this , but it will never change.

 

It is what it is - subjective guests, lazy guests, unrealistic expectations etc.

 

and its called Free Speech, even if misinformed and we do not agree with it.

 

 

The best thing to do is reply to the comments , and remind them they must be only be constructive feedback, and not generic comments with zero exmaples.

Be Nice but firm in reply.

 


Kind Regards,

Be Safe, Be Well

 

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20 days ago