The new way of guests giving review scores is terrible. We have several scores where the guest has given us 10 for each line item such as staff, location , comfort etc and then given a general score of '7'. This could be just because the person doesn't ever give a perfect score but reflects detrimentally towards our overall rating. Whilst the old scoring system was not perfect it gave a better overall value for the property.
Does anyone else have the same frustration with the new changes?