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Receiving Bad Reviews After Reporting Misconduct

Is it possible to get reviews removed from booking.com if the guest that posted it was involved in multiple illegal activities while staying at the property? The guest had a reservation that was expected to last a week but they were removed from the property after one night because they:

  • tampered with multiple smoke detectors
  • threatened to bring a group of friends to the hotel to assault the receptionist
  • Refused to leave the hotel after being told to.

The police were called 3 times because of them and guest misconduct was reported but now 1 month after they stayed at the hotel they have posted a review giving us the lowest rating possible in all categories. Is there anything we can do to get the review removed??


11
BrookAve

 

Hi Alex,

 

Under reservation detail page you can open the Report Guest and fill out the form and select options.

 


Reminder you cannot post actions requests or any action request on here.

 


 

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1
Іван

Alex, hi

may I ask whether your issue was solved?

I had the same risk recently, but luckily client cancelled reservation by himself (client had a very bad reputation outside BOOKING environment