Are you finding that Reply Score is really messed up?
I think that something not right how it calculated.
I never missed any responds and reply within minutes or 1 hour latest. But my reply score is 89%.
I think that Extranet and Pulse not working together well on respond score regards.
Many times I respond on my cell phone using Pulse, and see red " unanswered message on Extranet". When I click on it to respond, it saying " Someone already responded". * ( Which was me on the Pulse, or on Extranet)
I think, that 2 sites not in the sync. What do you think? What is your score on responds?
I think it is important to fix because it does affect our performance.
Thank you, Marita
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