Reported guest for misconduct - left poor review then initiated chargeback
Just looking for any advice on dealing with this situation.
A family from China stayed at my holiday house for 5 nights. They left the property in an awful condition which required significant additional cleaning costs. I reported the guest for misconduct and kept their $200 security deposit. In turn, the guest left me a 1 start review and initiated a chargeback with their bank stating that they did not stay at the property. I've asked Booking.com to remove the review without luck. I can't convince a bank in China that the family did indeed stay at my property. Just looking to see if anyone has suffered a similar fate and if there's anything else I can do.