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1

Reservations and registered owners

Hi I already posted a notice on this subject earlier and during last year also. Never got an answer from anyone so my conclusion on the subject is that I am probably the only. client with booking who has this problem. My name is Lout van der Feltz and have been in the B&B business some 15 years and with booking some 7 years although booking insist I have only been with them 7 months. If you try to book 4 rooms at my place high up in the mountains with booking you will find that they are all occupied for this week . The truths is we only have one reservation. As a company I am now actively looking for other reservation agents because our experience with booking.com up to now is not satisfying and we know it could be different. All our writing to booking has resulted until now with a zero answer from booking. Why dont we have a member telefoon number with booking.com where we can express our feelings and worries. I have tried to be a good boy but it does not help  when you are not getting a proper feedback. I hope I am not the only one who has these problems which to my mind are not necessary and only work negative . I would like to continue with Booking but at present I dont see how and why . Thank you for reading this.

Louis van der Feltz director gerente La Roqueta Sant Grau s.l.


2
Graham Henry Forbes

Hi Louis. I am also new to Booking.com, but I have a totally different experience. Let's talk about the 'hotline'. There is indeed a hotline with a local number for your country. You may be transferred to another country in another time zone, but you will get a human and from my experience, a very knowledgeable member of Booking.com staff. I believe the telephone numbers are available in Extranet. Always have your property ID ready and if you are talking about a specific booking, then you will need the booking number. Upon calling your local number, you will be directed to an automated system and you first choose language and then a series of other options. Finally, you will be directed to an operative, but a human, not a bot. The staff are excellent and extremely helpful.

Next, the reservations or closed dates. My own experience of this same problem is that it is inevitably something I have done and not Booking.com. So, what can go wrong?

1. Check your calendar and ensure that you have entered a rate for your property. No rate posted, the dates are closed or blocked out.

2. Check that you have correctly set up a rate plan to cover the dates in question.

3. Next have a look at 'Promotions' to check everything is as you want it and that this is not interfering with your dates.

4. Try also going to the calendar, look at 'Restrictions' at the top of the page, check everything is as you want and that it is not restrictions that are blocking these dates. To change the restrictions you must go to Balk Edit and in the column on the right-hand side at the bottom, you can adjust your minimum stay etc.

5. If you are syncing calendars ensure that the other site is not closing these dates. Likewise, if you use a Channel Manager, check that there is not some anomaly blocking these dates.

Believe me, I have experienced all of the above problems, before getting it right, no shame in this, just the back end of these sites are quite different from one another and it takes some time and patience to get all the ducks in a row.

I hope this helps.

Graham

11
BrookAve

FYI

 

How & Why Add your Listing to your Partner Community Profile  



REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox