Review scoring system
I have read many posts about Booking.com’s scoring system, which I believe is unfair . Guests could be awarding 10/10 for each of the 6 categories: Facilities, cleanliness, VFM, Comfort, Location, Staff and yet the overall score, which would be the one guests search on and see when looking at properties is purely based on an emotion. For all we know the weather could have been bad during their stay or they could have had a row with their partner - all of which has nothing to do with the accommodation. I have had many 10/10 scores for the 6 categories and then a lower score than 10 for the overall stay and yet a comment to say what a great time they have had and they will be returning .......
and yet the only thing this does for me is drag my score down!
Surely an average of the 6 categories would be more meaningful?