I have the same issue with few guests, when I am pretty sure that guest supposed to be happy, and still I got one score of 7.5
Somehow when guest is trying scroll line bar to the 10 out of 10, it stock on 7.5 . I contacted few guests who did that and they swear they selected 10, but it showing 7.5.
Does anyone having the same issue?
Happy New Year to everyone! May new year bring the best guests to you and many of them, to fill up all rooms you wish to! Wish you ALL 10 out of 10 scoring! :)