The review system is broken
Since more than a month the review system of booking.com is broken substantially. Guest are able to write reviews and we are able to submit our answers. However, they are not approved.
We have been in contact with booking.com 7 times but unfortunately got nothing but excuses and the comment that there is a bug preventing approving our answers. We were also told that deleting and re-submitting the answers would solve the issue but this has not worked for any of our re-submitted answers.
We think part of a great customer experience is also the timely answer to the feedback you left. However, at the moment our guests are unable to receive these answers, which makes us appear very unprofessional.
Has anyone experienced the same problem, was able to solve this issue by re-submitting their answers or found a work around?