g
2

Reviews

The guest can leave a review about the host but the host can't leave a review about the guest.

I recently had a very bad experience with a guest where he damaged my property and left it filthy but I have no facility to leave a review about this guest and to warn other Booking.com hosts. This is really unfair and unacceptable - bad guests should be highlighted - this guest can book again with Booking.com in a few weeks and do the same thing to some other hosts property. This is not ok. In Airbnb both the host and the guest can leave a review.

 


b
11
BrookAve 1 year ago

Actually you can, it's called Report Guest on the reservation details page

g
2
Gerard Murphy 1 year ago

That's useless - that just reports it to Booking.com, the host doesn't see this. 

So this "guest" can book with another Booking.com host next week and damage his property in the same way that he damaged mine and the host will be completely unaware of this "guests" bad behaviour.

On Airbnb I can see the reviews that the guest received from previous hosts and based on that I can decide whether I want to accept the guest or not. No such facility is available to hosts on Booking.com.

r
1
Raman Kaur 1 year ago

Hi Gerad ,

 

I had same problem where guests left my property in filthy condition which was unhygenic to clean for staff to clean and after that Customer left bad review about the property . We have the photos which we sent to booking.com and called several times to delete the review . All that effort and time spent useless as they say they are not able to delete it .

As being host we should have equal rights to review the guest or we should have option on booking .com where we can OPT out that customer cannot review the property .

 

 

 

g
2
Gerard Murphy 1 year ago

Hi Raman, I had exactly the same experience but I do not accept BDC saying that they are not able to delete a review - of course they can delete it if they want but they just won't. 

I think that the hosts should form a group (outside of BDC and their so called "Partner Hub") and as a group collectively stop paying commission to BDC - individually we have no power and BDC just fob us off (as you can see from their reply's above) but if we were a group with thousands of members around the world who all collectively refused to pay commission and BDC's profits started declining I can guarantee you BDC would resolve these issues very quickly.

Personally I am going to push more of my business towards Airbnb by increasing my prices on BDC and reducing them on Airbnb - most people check multiple booking sites before they make a booking so if they see that the prices are cheaper on Airbnb they'll book through them.

b
1
BW 1 year ago

Hi all,

BDC is fast becoming the last refuge of the disrespectful guest - trashes the property and invariably leaves a poor review - safe in the knowledge there is no operator review system. You can understand this type of guests point, why risk a public review of bad conduct on other booking platforms when you can book on BDC and wreak havoc with no retribution?! (The reporting a guest facility is worse than useless as it seems solely designed to appear as if BDC are actually doing something about bad behaviour when, in actual fact, it achieves absolutely nothing).
These issues, in addition to the fact that guests can remain anonymous and/or leave no feedback within a review, denying operators the opportunity to clarify a poorly scored review, means I am now going to remove/snooze my properties on BDC and gradually move over to other OTA’s and my own website. The only solution for operators it seems, is to vote with our feet.

e
1
EG 1 year ago

We also had the same problem - and what frustrates us so much is the lack of support from BDC in this kind of situation. And all power is in the hand of customers who would always threaten to destroy us with their reviews 

We tried to report miscoduct related to the guests but the reporting system is like pouring fire into the issue by letting the guests know we would directly block them from staying here in the future. From a customer service point of view, it makes little sense for me. 

h
1
Henry 1 year ago

You are right, it is absurd to let them know why they are ban from our property, It is our property and we reserve the right to reject nasty guests, as they already left the property.
The nasty guests will try to destroy our business easily with their keyboard and the internet and they have many ways to do it. It is absurd.

Every hosts should consider to list their property on BDC as the fact that guest can easy to destroy our business but we are unable to do anything about it.