Reviews are confusing for holiday home guests
My wife and I own and run a holiday home. We have no staff. I have tried 3 times now to raise this with BOOKING.COM. Guests often leave 0 in their feedback for staff, because we don’t have any…that then affects our overall score.
All booking.com say is “she can change her score”. That’s not the point…others have been confused, and future guests will be confused as well!
it’s fine for hotels who employ staff, but we don’t!