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reviews with false feedback

We have just received a very severe review, where our client complained about several false issues: how can we avoid this would affect our ranking (and our business)?


1
Elio Bucciantonio

Thank you. You are right: there's no way to defend ourselves from reviews with false contents.

Booking.com will take actions only against reviews containing "clear threats", with "written proofs": this clearly means "will never take actions at all"

9
Sharonpowney

There is currently a discussion on the Featured list regarding new review process.  You may want to add your comments to it.