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reviews with false feedback
We have just received a very severe review, where our client complained about several false issues: how can we avoid this would affect our ranking (and our business)?
Unfortunately booking.com don't seem to remove bad reviews even when unjustified.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Thank you. You are right: there's no way to defend ourselves from reviews with false contents.
Booking.com will take actions only against reviews containing "clear threats", with "written proofs": this clearly means "will never take actions at all"
There is currently a discussion on the Featured list regarding new review process. You may want to add your comments to it.
Sure, thank you.
Do you know how can I find it? I appreciate your support
Here is the link. You will find it an interesting read.
https://partner.booking.com/en-gb/community/booking-advice-and-updates/update-guest-reviews