Rude customer service

Rude customer service, talking over me and shouting back and not listening properly  to request. I hope booking.com have playback recordings . 



Hi Azura


Best thing to do next is logon to the Extranet and send the request you had by choosing the correct category and then spell it out succinctly and concisely, that way they should understand straight away.



What was the query you had?


Kind regards