Rued feedback and lies from guest

We had a guest 4 of july that gave us very bad feed back and call us and booking.com  that we are *** and so on . gave us 2 point

only because he had some rued kids that we have to talk with and tell to behave, because father gave a *** 


That really is a shame.  Unfortunately booking.com will not usually remove reviews.  You can mark on their reservation as 'guest misconduct' and ban guest from staying again.  This is the partner forum so we are not able to help further.

If you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.