Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


SCAM - Syndicate

My hotel has been Scammed by a syndicate.

They have managed to open a account with a similar name with the same address and room numbers.

They take bookings, the guest receive a confirmation from, scammer ask the guest for email address via messaging service and forward invoice to guest and request a transfer money to an overseas account for accommodation.  

Most of the bookings will be double bookings at my REAL hotel.

Who at can help as a matter of urgency? I need information please.

M Adamopoulou

Hi Chris, this is a very bad situation you are facing...and thanks for sharing your awful experience...

As Barry very well suggested you have to inform immediately.

Please give us feedback if you can.

Wish you all the best.


Hi Everyone - (New Zealand) Ltd is managing it. 


"For now I can tell you that all teams that can be involved are involved, and we are doing everything we can to sort this out. If we need any further info from you or when we get any updates we will let you know."