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SCAM - Syndicate

My hotel has been Scammed by a syndicate.

They have managed to open a Booking.com account with a similar name with the same address and room numbers.

They take bookings, the guest receive a confirmation from Booking.com, scammer ask the guest for email address via Booking.com messaging service and forward invoice to guest and request a transfer money to an overseas account for accommodation.  

Most of the bookings will be double bookings at my REAL hotel.

Who at booking.com can help as a matter of urgency? I need information please.

4 Replies
60 Views

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M Adamopoulou

Hi Chris, this is a very bad situation you are facing...and thanks for sharing your awful experience...

As Barry very well suggested you have to inform booking.com immediately.

Please give us feedback if you can.

Wish you all the best.

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8 months ago
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Chris COETZEE

Hi Everyone - Booking.com (New Zealand) Ltd is managing it. 

FEEDBACK: - 

"For now I can tell you that all teams that can be involved are involved, and we are doing everything we can to sort this out. If we need any further info from you or when we get any updates we will let you know."

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7 months ago