suspended for false reviews?
we were suspended for fraudulent reviews. found out after some prodding that it was a review back in september (?!) that their algorithm defined as fake. obviously we didn't submit it. i won't get into specifics, but that's not a practice we participate in. anyway, i've reached out to my account rep and she forwarded a request to headquarters in the Netherlands, but i'm still waiting on an update as to when we can take online bookings again. obviously, this is the worst possible timing and every day is lost revenue. has anyone else experienced a suspension, and know how long they take to resolve these issues? if it just drags on then it's possible that the suspension itself will play out, but booking didn't inform me what the length of the suspension is to begin with so we're working with an undefined time period.
experiences with this? any advice??