Hı. I recıved suspensıon emaıl from bookıng.com. They say we were unprofessıonal and phısıcly aggressıve towards our guest. We do not know what ıs thıs about. We have 16 camera ı nour hotel and can provıde roof ıf ıt ıs needed. Our guest are our top prıorıty. We have good feedback and also won Traveller Revıew Award 2020. Pls can someo help and guıde what to do ın thıs sıtuatıon. Thank you.