We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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SUSPENSION

Hı. I recıved suspensıon emaıl from bookıng.com. They say we were unprofessıonal and phısıcly  aggressıve towards our guest. We do not know what ıs thıs about. We have 16 camera ı nour hotel and can provıde roof ıf ıt ıs needed. Our guest are our top prıorıty. We have good feedback and also won Traveller Revıew Award 2020. Pls can someo help and guıde what to do ın thıs sıtuatıon. Thank you.

1 Replies
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10
BrookAve

 

Hi Roozendaal (Fecri Kir, Owner)

 

Due to the nature of this and here being Partner Hub , not BdC support Hub, you will need to pick up the phone and contact them to discuss and send on the video if requested.

 

Guests will chance arms etc, and forget there are cameras.

 

I would suggest if also possible have someone review the video for their stay to clip all views of them and ideally if given a date /time see where video shows them .

 

Also open their reservation, and see if the Report guest on right pane is active. Make a report and enable the blacklist option on bottom.

 


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Kind Regards

 

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+1
1 month ago