We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Suspension due to lack of payment reconciliation by Booking.com team

I had old outstanding invoices that I paid for. These were not reconciled by the Credit control team. As a result, I was suspended. Surprisingly, I have provided all proof of payments and contacted the support team who claim to have escalated the matter but no responses.

I finally got a response from the local office in Nairobi indicating that all credit control team had been made redundant and hence no one can tell how long it will take to resolve my issue.

I find this behavior to be very unprofessional as I loose business because my property has been suspended wrongly and all I receive are general statements from the call center.

Anyone encountered this and and how did you resolve this challenge.

2 Replies
25 Views

10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi

I cant say i have, but others recently have reported slow responses related to finance, but did not state where they are located, so ye could all be dealing with different regional finance teams.

 

Hence why its important to say where you are and also finish your partner profile with  your BdC listing link and not a 3rd party website.

 

IT sounds like you have done everything right, and now just need to wait, but also reply t  othe last message form the support team weekly to keep it alive for an update

 

 

 

 


Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

19 days ago
10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi

I cant say i have, but others recently have reported slow responses related to finance, but did not state where they are located, so ye could all be dealing with different regional finance teams.

 

Hence why its important to say where you are and also finish your partner profile with  your BdC listing link and not a 3rd party website.

 

IT sounds like you have done everything right, and now just need to wait, but also reply t  othe last message form the support team weekly to keep it alive for an update

 

 

 

 


Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

+1
19 days ago