Suspension due to lack of payment reconciliation by Booking.com team
I had old outstanding invoices that I paid for. These were not reconciled by the Credit control team. As a result, I was suspended. Surprisingly, I have provided all proof of payments and contacted the support team who claim to have escalated the matter but no responses.
I finally got a response from the local office in Nairobi indicating that all credit control team had been made redundant and hence no one can tell how long it will take to resolve my issue.
I find this behavior to be very unprofessional as I loose business because my property has been suspended wrongly and all I receive are general statements from the call center.
Anyone encountered this and and how did you resolve this challenge.